Privacy Policy

Last Update: 23/07/2025

This Privacy Policy describes how MoveDrop collects, uses, and shares information when you use our website movedrop.global and related services, including store integrations, order management, and dropshipping fulfillment.

By accessing or using the Service, you consent to the data practices outlined in this policy. If you do not agree, please refrain from using the Service.

1. Information We Collect

We collect the following types of information:

  • Account Info: Name, email, password, billing details.
  • Store Data: Connected store credentials, products, orders, and customer information.
  • Usage Data: IP address, browser type, device ID, pages visited, and session times.
  • Communication: Emails.

2. How We Use Your Information

Your data is used to:

  • Provide and operate our platform and services
  • Process orders and manage store integrations
  • Respond to customer support requests
  • Send transactional notifications and updates
  • Improve security, features, and performance

3. Sharing of Information

We do not sell or share customer personal data with any third party, except where strictly necessary to provide our services, and only in compliance with data protection laws and platform policies (e.g., Shopify).

We may share limited information in the following cases:

  • Service Providers: We may share non-customer data (e.g., order status, shipping labels) with third-party providers that help us operate the platform (e.g., payment processors, logistics systems).
  • Platform Integrations: When you connect services such as Shopify or WooCommerce, we only transmit and process store-related data as permitted by their APIs and policies.
  • Legal Obligations: If required by law, regulation, or valid legal process, we may disclose certain information to authorities.

We do not use or share customer data for advertising, profiling, or analytics outside of your store’s operational needs.

4. Cookies and Tracking

We use cookies and similar technologies to store preferences, analyze traffic, and enhance your experience. You can control cookie usage through your browser settings.

5. Data Security

We use industry-standard security measures including encryption, firewalls, and secure access controls to protect your data. However, no method of transmission over the internet is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the data we hold about you
  • Request correction or deletion of personal information
  • Withdraw consent to data processing
  • Object to automated decision-making

To make a request, contact us using the details below.

7. Data Retention

We retain your information as long as your account is active or as needed to fulfill our legal obligations and operational purposes. Data no longer needed will be securely deleted.

8. International Transfers

If you are located outside Bangladesh, your information may be transferred to and processed in other countries. By using our services, you consent to such transfers.

9. Third-Party Links

Our platform may link to external websites or services not operated by us. We are not responsible for their privacy practices. Please review their policies before submitting any information.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of the service means you accept the changes.

11. Contact Us

If you have any questions or concerns regarding your privacy, contact us at: